Job Description

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary:

Provides assistance to the home buyer in selecting interior and exterior options to enhance the personalization of the home building process.

Duties and Responsibilities:

• Provides assistance and specific product information to new home buyers during “browsing time” (after Preview and/or prior to Color Session).

• Prepares and reviews initial Color Selection Sheets; prepares Change Orders as required; verifies accuracy of information and pricing prior to submitting to Sales Admin for processing.
• Confirms exterior color selections of adjacent homes to ensure color selections are not duplicated.
• Coordinates selections/options for “Inventory/Spec” homes and submits Color Selection Sheets by specific deadline to ensure building process is not delayed.
• Researches and provides information on selections to subcontractors and appropriate Company representatives.
• Maintains samples in a workable and organized manner.
• Performs a variety of administrative duties including setting appointments.
• Enters data and makes updates in the Envision system.
• Troubleshoots and resolves customer construction issues that relate to design selections.
• Assists with day-to-day operations in the absence of the Design Center Manager.
• Assists with special projects as requested and perform additional duties as required.

Facilitates the following customer appointments:

• Presale Previews – Conducts tour and overview of options for prospective buyers
• Previews – Presents new home buyers with a tour and presentation of Included Features and Optional Upgrades
• Color Sessions – Coordinates and finalizes all color selections required for home building process

Requirements

Minimum Education Experience:

Bachelor’s degree (B.A. or B.S.) with at least one year of relevant course study including seminars and workshop combined with a minimum of one year of related experience and/or training; general knowledge of home building industry relative to designs and color coordination.

Skills and Abilities:

• Strong customer service-oriented personality and ability to work well with others for interaction with a variety of people inside and outside of the organization.
• Good verbal and written communication and organization skills as well as detail-oriented aptitude to provide accurate information.
• Design background preferred with general knowledge of blueprint and plot map reading to assist in the selection process.
• Proficient in Microsoft Office programs, including Word and Excel.

Benefits

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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