Desktop Technician Job at Addison Group, Arizona

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  • Addison Group
  • Arizona

Job Description

Role Title:

Desktop Technician – Phoenix, AZ

Duration:

6-month contract-to-hire

Converting Salary:

$65-$75k

Office Status:

Fully onsite - Phoenix, Arizona

Key Notes:

  • This will be the sole IT support person in the state (they will have help, just remotely)
  • Supporting 40 people
  • Opportunity to travel for work projects
  • Will also assist other offices remotely
  • Must be personable with a strong understanding of customer service and service delivery

Must-Have Technologies:

  • Microsoft Windows
  • Microsoft 365 / Outlook
  • Microsoft Teams
  • Active Directory (AD)
  • Networking and printer knowledge
  • Mac OS support
  • Ticketing systems
  • Troubleshooting skills
  • ITIL, A+ Certification (or similar)
  • AutoCAD (experience in similar environments is a plus)

Responsibilities:

  • First point of contact for IT support needs
  • Handle early entry-level tickets
  • Provide excellent customer service
  • Understand user needs and escalate/resolve tickets accordingly
  • Support day-to-day IT requests from onsite and remote users
  • Troubleshoot Microsoft, Teams, email, and network/server issues
  • Work within a ticketing system

Qualifications:

  • 1–5 years of experience
  • Degree required
  • Certifications: ITIL, A+, Microsoft
  • Industry experience is a huge plus
  • Experience in environments similar to AutoCAD preferred

 Why choose Addison IT?  

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics  

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses  

• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment  

• Connections: You connect directly with hiring managers from renowned organizations  

• Options: You are presented multiple employment options near your home  

• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation  

 

 

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.  

Job Tags

Permanent employment, Contract work, Local area, Remote job,

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