Job Description

Role: Desktop support

Location: Halifax, NS (Remote)

Type: Contract

Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
Answers the help desk line and responds to users' requests regarding computer systems. Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
Answers the help desk line and responds to users' requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure

Job Tags

Contract work, Remote job,

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