Job Description

We are seeking a Bilingual Client Intake Specialist to be the first point of contact for potential clients, providing a compassionate and professional introduction to our firm. In this role, you’ll handle client intake calls, evaluate case viability, and collect essential information. The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced environment. Responsibilities:

• Conduct initial client intake calls in both English and Spanish, gathering case details and required documents.
• Ensure clear and empathetic communication to make clients feel supported and understood.
• Maintain detailed case notes and client information in our case management system.
• Work closely with the intake team to ensure smooth and seamless transitions for each case.

Qualifications:

• Must be fluent in both English and Spanish.
• Previous experience in sales, customer service, or client intake is required; legal experience is preferred.
• Excellent interpersonal skills and ability to actively listen to clients.
• Strong organizational skills with great attention to detail.
• Self-motivated and proactive individual who can work independently.

About Company: At Block LLP, we specialize in representing underserved communities who are either involved in car accidents or are forced to endure uninhabitable living conditions. We are deeply committed to making a positive impact on the lives of clients, providing them with the justice and support they deserve. What We Do for You: Competitive payOpportunities for growth and advancementBonus eligibility if targets are metPaid holidays401(k)

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